It’s all about the developers, and the devices
There is a gap in market for a platform to provide contextual, autonomous help to end customers. Currently there are no alternatives to a ‘call-centre’ first strategy for connected home support. This is an expensive approach for developers who are trying to build an audience for their connected devices while carefully managing operational costs and trying to build resilience into their products.
The Good News
We have built a fully integrated platform that allows developers to build and deploy ‘resolutions’ that drive autonomous healing, enhanced, content rich self-care and ‘contextual’ ticket handling. With our platform we offer all the tooling and machine learning capabilities you will require to deliver an amazing customer experience without having to write ‘bespoke’ code.
The best piece of news is that we are offering this for free to developers looking to build their customer adoption, stay tuned!