Why Choose Us

Evolve personalisation to transform relationships with your customers, digitally.

Personalisation is no longer a simple process

Businesses worldwide have responded to consumer demand and invested in digital channels to improve relationships with their customers. In an age where social media organisations and E-commerce providers have access to greater insights about customers than their service providers, it is harder to compete. This is especially true when considering engagement in those digital channels in which you have invested. Customers expect that their needs, preferences, and style of communication will be known to all those they engage with.

Experience Centre

Explore tools such as Experience Builder and RTIM to author, edit, deploy and optimise automated Journeys.

Customer Insights

Making sense of the explosion of data at your fingertips, with the tools that can interpret those results to better discover what your customers want

Sweepr Journeys

End to end Customer Journeys to assist you and your customers through-out every stage of their relationship with you

Contextually Adaptive means truly Personalised

While the notion of personalised experiences may not be entirely new, the application of this strategy varies greatly. Applying research-led and contextually adaptive guidelines to effectively optimise Customer Journeys as well as user experiences is Sweepr’s area of expertise. Through the development of Sweepr’s 7 Principles of Personalisation, we offer the only platform that can embed true personalised experiences throughout your customers’ engagements – creating a humanised feel throughout an automated Journey.

Sentiment Analysis

Aptitude

Customer Circumstance

Diagnostics

Customer 360

Query Prompting

Query History

Our Origin

At the helm of Sweepr are Alan Coleman and Jim Hannon. Having founded their first telecoms billing business, Brite:Bill in 2009, the stage was set for what would inevitably bring Sweepr to life in 2019.

The impact of personalisation on transforming relationships between businesses and their customers was knowledge and expertise that they believed had a far wider reach.

Their experience gave them crucial insights into an adjacent problem: businesses experience pain when engaging and supporting their customers with their products and services.

Their goal was to assist business to achieve increased engagement in digital care, enabling them to learn more about their customers so as to use those learnings to continuously improve and evolve their offering to transform their customer relationships which creates brand advocacy and loyalty among their base.

The modern smart home support challenge, combined with the economics of call centre support, the repetitive nature of the queries raised, and the rate of connectivity in our homes, prompted Alan and Jim to seek a better solution for CX.
And so Sweepr was born.

It all starts with solve

Sweepr believes that for your customers to feel that you are more than a service provider or utilities company that can be easily swapped out for another, there must be a sense of value added in every interaction. Solving their query or resolving a challenge instantly gains trust and builds longevity. The way in which a query is handled or problem is solved matters to your customers. Repeat engagement, call deflection, and positive NPS results are achieved when thinking about important moments in your customer’s lifecycle with you, creating a digital journey that goes above and beyond. Exceed your customers’ expectations at the point of solve and earn license to get to know them better. Notice when they are dissatisfied and increase their loyalty.

Transform & Solve

Increase Engagement

Customer Insights

Identify & Reduce Churn

Educate & Upsell

Sweepr Journeys

We’ve done the research, we’ve built the Journeys, and now you can rapidly deploy them. Sweepr’s Pre-defined Journeys target 80% of all customer queries in a uniquely personalised automated digital experience. Sweepr Journeys allow you to manage your relationships with your customers over their entire lifecycle in a highly personalised and yet automated way.

My First 30 Days

Help Me With My Bill

 A Change To My Circumstance

Help Me Understand My Package
My Broadband Health

At Sweepr, we help you shift from transactional relationships to more personalised, intimate, long-lasting relationships with your customer – creating lasting value and offering real competitive advantage.