Make Digital Care
Journeys Exceptional
Sweepr is an AI-powered Digital Care Platform for Service Providers and Smart Home Providers enabling superior digital customer care using personalized insights, leading to category defining level of Digital Resolution.
Go
Faster
Initial deployment in weeks, develop in days, improvement in real time.
Be
Relevant
Increase resolution accuracy with adaptive decisioning.
Adapt
Journeys
Bespoke personalization tailored to each customer and their situation.
Benefits for your Organization
Implement
Cut implementation time
from 9 months to 3 months
Run
Workflow creation reduced
from 1 month to 2 days.
Workflow updates reduced
from 2 weeks to 2 hours.
Optimize
Less calls & shorter calls.
Increase customer resolution rate.
Increase operational efficiencies.
80% Resolution Rate
Key Features
Highly Personalized
No/Low-Code
Intent Orchestration
Omnichannel
Deep Analytics
Self Governance
Generative AI
In the Media
New Forrester Report 2024
Sweepr features in new report “The Customer Journey Orchestration Landscape, Q1 2024”
Light Reading Interview
Sweepr’s Jim Hannon spoke with Light Reading about the evolution of the Sweepr Platform
Webinar: Digital Care for Telcos in the AI Era
Three industry experts deep-dive into the innovative solutions that Sweepr offers
Take a look for yourself
Sweepr Overview
Download this .pdf document that outlines who Sweepr are, who the platform supports and read outstanding case study results from a Connected Service Provider in North America.
