Make Digital Care

Journeys Exceptional

Sweepr is an AI-powered Digital Care Platform for Service Providers and Smart Home Providers enabling superior digital customer care using personalized insights, leading to category defining level of Digital Resolution.

Go
Faster

Initial deployment in weeks, develop in days, improvement in real time.

Be
Relevant

Increase resolution accuracy with adaptive decisioning.

Adapt
Journeys

Bespoke personalization tailored to each customer and their situation.

Benefits for your Organization

Implement

Cut implementation time
from 9 months to 3 months

Run

Workflow creation reduced
from 1 month to 2 days.
Workflow updates reduced
from 2 weeks to 2 hours.

Optimize

Less calls & shorter calls.
Increase customer resolution rate.
Increase operational efficiencies.

80% Resolution Rate

Key Features

Highly Personalized

No/Low-Code

Intent Orchestration

Omnichannel

Deep Analytics

Self Governance

Generative AI

In the Media

Forrester

New Forrester Report 2024

Sweepr features in new report “The Customer Journey Orchestration Landscape, Q1 2024”

Light Reading Podcast

Light Reading Interview

Sweepr’s Jim Hannon spoke with Light Reading about the evolution of the Sweepr Platform

Webinar: Digital Care for Telcos in the AI Era

Three industry experts deep-dive into the innovative solutions that Sweepr offers

Take a look for yourself

Sweepr Overview

Download this .pdf document that outlines who Sweepr are, who the platform supports and read outstanding case study results from a Connected Service Provider in North America.