Throughout my career, I have witnessed all sorts of attempts to lighten the load on call centers through various ways of optimizing or automating the care process. Even when they are set on “solving to sell”, call centers remain cost centers. If you are successful at reducing the Average Call Handle Time (AHT) by improving […]
Hear from Sweepr's Co-Founder and CTO, Jim Hannon, about exciting new product features and platform capabilities.
Stephane Muszynski, Sales Consultant, explores how ISPs and Telecom service providers can streamline their call center operations to achieve digital containment.
In this blog post, John Maguire, Sweepr's CPO, reveals how personalisation of digital customer care can help Product organisations meet their OKRs.
Discover how the Sweepr team developed the technology to meet the challenge of fully-automating digital customer care in this blog post by Jim Hannon.
Behavioural Linguist, Leigh Crymble, explores how pairing psychology with tech can ensure business success.
Discover how and why the 7 Principles of Personalisation were developed and what the next steps are in the journey toward hyperpersonalised digital customer care.
John Maguire, Sweepr's CPO, observes how three critical pillars of personalisation can be productised to create dynamic digital customer experiences
Read the blog to discover how investing in 'solving' for your customers via your digital channels, can improve your cross-sales.
How can CSPs personalise their digital customer care channels? Read the blog post to discover how to orchestrate data and learnings into truly personalised customer experiences.
