Build vs. Buy

“Our IT organization will build this for us” At Sweepr we hear this, or something that sounds like this, a lot. As a matter of fact, it is almost formally a part of our sales cycle.

Sweepr’s role in the Care ecosystem

"Throughout my career, I have witnessed all sorts of attempts to lighten the load on call centers through various ways of optimizing or automating the care process. Even when they are set on “solving to sell”, call centers remain cost centers."

Sweepr 2.0

Hear from Sweepr's Co-Founder and CTO, Jim Hannon, about exciting new product features and platform capabilities.

Optimize your Call Center Resources

Stephane Muszynski, Sales Consultant, explores how ISPs and Telecom service providers can streamline their call center operations to achieve digital containment.

7 Principles of Personalisation: The Series - Featured Image

The Other Side of the Origin Story

Discover how the Sweepr team developed the technology to meet the challenge of fully-automating digital customer care in this blog post by Jim Hannon.