Sweepr's CTO and Co-Founder, Jim Hannon, considers how managing and utilising data in a dynamic way will impact the next generation of digital customer care experiences.
UX Designer and Researcher, Steven Hesse, illustrates the importance of designing a truly tailored digital experience unique to each individual user.
We recently announced our partnership and support for a non-profit organisation called CodeYourFuture, which helps refugees and disadvantaged people overcome barriers to train for a career in the tech sector. The help that CodeYourFuture provides to students goes far beyond basic training. The course is a year-long commitment, where volunteers train students in all of […]
We sat down with Cody Sanford to find out why he decided to join the Advisory Board at Sweepr and where he thinks personalisation is heading.
Sweepr, the Customer Care platform for the Connected Home, today announces that the Amazon Alexa Fund has joined its recently completed $9M series A round as a strategic investor. The Sweepr platform works by gathering detailed digital context in response to each consumer’s support request and leveraging this content to automatically and intelligently choose the […]