Sweepr Powers Enhanced Customer Experience for eir with Digital Journey Platform Deployment 

Sweepr Powers Enhanced Customer Experience for eir with Digital Journey Platform Deployment 

Dublin, IRELAND – September 10, 2025 – Sweepr, the leading AI powered Journey Orchestration Platform for the telecom industry, today announced the successful launch of its platform with eir, Ireland’s leading telecommunications company. The deployment, which went live in July 2025, now supports eir’s customers, offering an enhanced digital experience across multiple service and support use cases. eir’s customers can now benefit from it through either the eir app support or the https://eir.ie/troubleshooting service.

The deployment represents a significant milestone for both companies, with eir’s customers now benefiting from Sweepr’s advanced digital journey orchestration capabilities that deliver personalised, contextual support experiences while Sweepr extends further its footprint to more customers globally.

“At eir, we’re committed to delivering exceptional customer experiences through digital innovation,” said a spokesperson at eir. “Sweepr’s platform has transformed how we engage with our customers, providing them with intelligent, contextual support that anticipates their needs and resolves issues faster than ever before. The platform’s telco-specific architecture enables it to intuitively understand the unique complexities of our services, from broadband and landline connectivity to TV issues, and deliver personalised, context-aware guidance. As a result, our customers now experience seamless digital care journeys that minimise frustration and boost satisfaction, while empowering our teams to focus on more complex, high-value interactions.”

As such, eir customers can now benefit from 24/7 personalised digital support for more than 60 use cases; including but not limited to broadband and landline fault diagnostics, WiFi coverage, product FAQ and more. Going forward, the service coverage will be broadened; adding more use cases to ensure customers are helped where they need it the most. 

This announcement follows the strong momentum of Sweepr in the recent period; the release of a white paper with its client TELUS showcasing the transformative impact of Sweepr’s platform with 500,000 calls deflected and millions of operational savings; Sweepr’s recent addition to AWS (Amazon) Marketplace and its multi-year partnership to support the SmartHome. Sweepr’s platform is also undergoing trials and assessments with several Tier 1 telcos worldwide eager to advance their digital-first strategies.

Founded in 2018, Sweepr is a Dublin-based company specialising in helping telecom operators globally deliver personalised and engaging digital journeys. These efforts result in increased digital containment, reduced call centre costs, and lower customer churn; ultimately increasing brand trust and customer satisfaction. The Sweepr platform leverages data to orchestrate real-time decisioning and service across multiple digital channels, dynamically altering customer interactions with personalised information for various use cases, including onboarding, technical support, and billing queries.

“Sweepr’s vision has always been that most customer support will start and conclude within digital channels, with only exceptional cases requiring human intervention,” said Sweepr Founder and CEO, Alan Coleman. “We’re now at an inflection point in customer experience technology with our transition to agentic AI architecture. This next-generation approach goes beyond traditional chatbots or static digital journeys – our agentic AI can reason, plan, and take autonomous actions to resolve complex customer issues end-to-end. We’re already demonstrating these capabilities to clients, showing how agentic AI dramatically accelerates time-to-market for new digital experiences while delivering unprecedented personalization and problem-solving capabilities. This represents a fundamental shift that will redefine customer expectations across the telecommunications industry.”

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About Sweepr: We are the leading AI-powered Journey Orchestration Platform for the telecom industry. We help our clients in building exceptional Digital-First Experiences for their customers. Our no/low-code platform enables the creation of highly contextual and personalised digital journeys using AI. Our platform integrates with any client data sources while observing key customer contexts and behaviours during digital interactions to apply dynamic decisioning logic.

Our solution also provides powerful analytics, allowing business users to track and analyse the impact of digital journeys, gain customer insights, and continuously improve digital containment while delivering significant operational efficiencies.

About eir: eir is the principal provider of fixed-line and mobile telecommunications services in Ireland with approximately 2 million customers. The company has the most extensive telecommunications network in Ireland both in terms of capacity and geographic reach. The Group provides a comprehensive range of advanced voice, data, broadband and TV services to the residential, small business, enterprise and government markets. eir’s mobile division operates under the eir Mobile and GoMo brands. In addition, our wholesale division, open eir, is the largest wholesale operator in Ireland, providing products and services, across a range of regulated and unregulated markets.

Contact Info:For any questions related to eir, please contact PressOffice@eir.ie
For any questions related to Sweepr, please contact Alan Coleman at alan@sweepr.com