Sweepr: Why you should consider it to elevate your customer care, even if you already have an AI-powered chat in place

For modern Telecommunications operators and Internet Service Providers (ISPs), providing a seamless support experience is no longer optional—it is a competitive necessity. While tools like Sierra, Cresta and Google’s Gemini Enterprise Agent Platform provide a solid foundation for enterprise communication, Sweepr acts as a specialized, non-disruptive layer designed specifically to master the complexities of technical customer care. As the owner of Consumer Products and Customer Experience, you find yourself facing a dilemma: 

You have already made significant investments rolling out the Google stack or one of those other vendors to improve or even supplant your call center capabilities. 

Sweepr provides a complementary capability to enable greater Digital performance particularly for more complex customer questions or problems with the minimum disruption to the work you have already accomplished.

Sweepr provides a complementary capability to enable greater Digital performance particularly for more complex customer questions or problems with the minimum disruption to the work you have already accomplished.

Why Sweepr for Your Digital Journey?

• Sweepr is the industry’s first hybrid agentic Customer Care Journey Orchestration platform. Most tools have been built from the “call center out,” with the goal of offering some agent capabilities to end customers. Sweepr takes a different approach.

The Power of “And”:

Sweepr + your existing LLM chat bot

Choosing Sweepr doesn’t mean abandoning your existing investments. Sweepr acts as a non-disruptive add-on that can sit behind your current channels.

You can keep your deployment and IVR integrations untouched while delegating specific customer intents to Sweepr for more in-depth troubleshooting. Sweepr feeds high-quality experiences through your existing UIs whether they are provided by Google, Sierra, Cresta or other vendors,  messaging channels (WhatsApp, RCS), and voice interfaces.

The latest generation of the Sweepr platform offers an Agentic architecture called the Sweepr LLM Fabric. The Sweepr LLM Fabric leverages all the knowledge, existing customer workflows and tools (integration to backend systems via an MCP Architecture for rich contextual data and diagnostics) as grounding information to allow LLMs to deliver consistent and hallucination-free Enterprise-grade customer care. It can be used to handle complex telco specific troubleshooting scenarios where LLM tools, on their own, would lack the context and experience to do it effectively. However, if you have already built an AI tool using Gemini Enterprise Agent Platform, or if Sierra or Cresta is providing the conversational interface to your subscribers, the Sweepr LLM Fabric can feed its grounding resources to that tool and ensure you are offering the most compelling and efficient customer care experiences. This includes complex telco domain vertical integration and also solves issues around authentication and provisioning. 

The Sweepr LLM Fabric leverages all the knowledge, existing customer workflows and tools.

This is the case at leading Tier-1 Telcos such as Telus in Canada, where Sweepr has lifted digital containment from the Gemini Enterprise Agent Platform-only deployment by 8%. The integration is productized within the Sweepr platform and you can expect to go live with Sweepr + Gemini Enterprise Agent Platform in about 60 days.

Proven Impact (2025 Performance)

Sweepr delivers measurable operational shifts by prioritizing a digital-first approach:

Metric	2025 Value Delivered
Operational Efficiency	$15M aggregated savings
Call Center Volume	Reduced by over 550,000 calls
Truck Rolls	20,000+ unnecessary technician visits avoided
Productivity	60% internal productivity improvement
Engagement	91% subscriber engagement on digital channels