Use Cases
At Sweepr, we understand that every interaction between your brand and your customers is an opportunity to build trust, loyalty, and satisfaction. That’s why our digital care platform is designed to support and enhance the consumer journey from start to finish. Discover how we help at every stage.
Onboarding
& Initial Set Up
Seamless Introduction
Make first impressions count with context-aware, personalised guides, ensuring a smooth start.
Instant Support
Address initial queries with context-aware digital assistance, reducing friction and fostering confidence.
Usage & Engagement
Daily Interactions
Enhance daily use with personalized tips and tricks tailored to each user’s environtment and preferences.
Proactive Care
Identify and solve potential issues before they impact the user, thanks to predictive analytics, realtime and scheduled events
Troubleshooting
& Support
Self-Service Solutions
Empower users to solve problems with AI-driven, personalized support, reducing the need for direct contact.
Effortless Resolution
When users need to reach out, ensure they’re met with solutions that recognize their history and needs.
Upgrades & Expansion
Tailored Recommendations
Propose relevant upgrades or additional products based on the user’s support history, behaviours and environment.
Smooth Transition
Support users through changes with customized guides and direct digital assistance.
Renewal & Retention
Valued Relationships
Encourage renewals with reminders and offers that reflect the user’s journey and value to your brand.
Continuous Engagement
Keep the conversation going with updates, insights, and tips that keep users engaged and satisfied.
