Building the operating system for telco digital care
We’re on a mission to help Service Providers deliver digital care that actually resolves. Sweepr is the journey orchestration platform trusted by Tier 1 operators to design, deploy, and optimize intelligent subscriber experiences.
Sweepr is now part of Plume, combining our journey orchestration platform with Plume’s unmatched home network intelligence. Together, we’re delivering the most context-aware digital care experiences in the industry.
Once upon a pub in Dublin…
Sweepr’s story began in 1999 when Alan (CEO) and Jim (CTO) arrived to work at a new start-up on the very same day. Colleagues at first, they quickly became close friends and developed a strong partnership over the next 22 years.
In the pub in 2009, their first company Brite:Bill was born, an enterprise software company that today serves in excess of 200 million bills every month. Brite:Bill was successfully sold to AmDocs.
What was learnt? To truly transform a Customer’s Experiences they must feel that a service or interaction is uniquely personalised to their needs. This became the impetus and focus for the next phase in their journey.
And so Sweepr was born…
Then came the plot twist.
Plume was on the hunt for a partner that could bring real customer experience firepower to broadband operators everywhere. Sweepr was the answer. But acquisitions are about more than platforms — they’re about people. And somewhere between the handshakes and the third round at a Dublin pub, Dan (Plume CEO) and his team found in Alan and Jim exactly the right people to help write what comes next.
Our Mission
Digital care that resolves, not deflects
Telco subscribers deserve digital experiences that actually solve their problems; not support experiences that frustrate them into calling anyway. We built Sweepr to bridge the gap between AI’s promise and enterprise reality.
Our hybrid agentic approach combines the adaptability of modern AI with the reliability that Tier 1 operators require.
Now, as part of Plume, we’re taking this further; adding the richest home network intelligence in the industry to power even more personalized, context-aware care journeys.
Why We Exist
Service Providers have invested billions in digital transformation. Yet subscriber satisfaction with digital care remains stubbornly low. The problem isn’t lack of technology; it’s lack of orchestration and context.
We founded Sweepr to solve this. One platform to design, deploy, and optimize digital care across every channel. A hybrid agentic engine that combines AI adaptability with enterprise reliability. Full observability so you can prove ROI and continuously improve.
Joining Plume amplifies our mission. We’re no longer just orchestrating journeys ; we’re orchestrating Connectivity experience leading to Subscriber’s confidence.
Customer Experience Experts with telco DNA
Our leadership team brings decades of experience from the world’s largest Service Providers and technology companies. We’ve lived the challenges our customers face; and built Sweepr to solve them.
Dan Herscovici
President & CEO, Plume
Alan Coleman
Co-Founder, Sweepr & CPO, Plume
Jim Hannon
Co-Founder, Sweepr & Chief Architect, Plume
A globally distributed team
Help us transform telco digital care
We’re building something meaningful; technology that helps millions of subscribers get the support they need. If you’re excited about agentic AI, CX/UX, and solving hard problems for enterprise customers, we’d love to hear from you.
Ready to see Sweepr in action?
Let’s show you how the operating system for telco digital care can transform your subscriber experience.