Beyond the AI Hype – How to effectively harness the power of AI in Care for Telecommunications

A Fireside Chat with Cody Sanford & Jim Hannon

Join us as we explore:

  • What is Sweepr’s Care LLM? Discover how this purpose-built AI leverages deep care domain expertise to redefine telco customer care.
  • How to deliver immediate P&L Impact for Operators: Learn how the Care LLM accelerates the ROI of digital care strategies.
  • Maximizing Hyperscaler Partnerships: See how the Care LLM enhances the value of cloud investments with GCP, AWS, and Azure.

Meet the Experts

Cody Sanford

Chief Product and Information Officer
T-Mobile

Cody Sanford served as T-Mobile’s EVP, CIO, and Chief Product Officer until April 2021, leading the company’s digital transformation strategy fueling the Un-carrier revolution. He spearheaded the development of a product-centric technology organization that today leverages the power of people, process, and technology to bring to life T-Mobile’s innovative experiences for customers and frontline employees. Under Cody’s leadership, the Product & Technology organization drove T-Mobile’s digital transformation, with an industry-leading software development shop, expansion into adjacent products and services categories, and a leadership role in delivering open source innovations that solve large customer pain points.

Cody started his career at T-Mobile 20 years ago and has served in a number of positions.  His previous roles include Senior Vice President of Technology, Senior Vice President West Area Sales & Operations, Vice President West Region Retail Sales, Vice President Enterprise Planning and Vice President Engineering and Operations.  He also led the integration planning and public-company readiness effort in the successful merger of T-Mobile & Metro PCS.  Before Joining T-Mobile, Cody served as a consulting director at The Walter Group and founded Magellan Communications.

Cody now serves as a Board Member and Board Advisor to a number of technology, enterprise software and technology services companies.

Jim Hannon

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CTO & Co-Founder
Sweepr

Prior to Co-Founding Sweepr with CEO Alan Coleman, Jim Co-Founded Brite:Bill – acquired by Amdocs – where he transformed communications provider billing, dramatically reducing associated operational costs while increasing customer satisfaction. At its time of acquisition Brite:Bill was powering more than 200 million bills per month.

Previous to this, Jim worked in a variety of innovative startups in the Telecoms and Banking spheres with a brief stint in media and broadcasting.

Jim’s background is in Product development and architecture for major scale Enterprise’s with a focus on enabling enhanced digital customer experiences. He has a degree in Computer Engineering and Mathematics from Trinity college Dublin.