Digital Care for Telcos in the AI Era: Webinar

Written by: Grace

Published: May 1, 2024

Wednesday May 22, 2024

3:00 PM CEST

Join us for a fascinating webinar brought to you in partnership with Dataxis.

During this 45 minute discussion, three industry experts will dive deep into the innovative solutions that Sweepr offers, tailored specifically for service providers and smart home enthusiasts. Learn how AI technology can streamline operations, enhance customer experiences, and propel your business forward in the digital era. 

The webinar will revolve around the following themes:

  • How digital solutions are driving innovations in customer care.
  • How Service providers can best prepare to deliver next generation AI-driven care (data, architecture, operating model).
  • How Generative AI complements digital care platforms to deliver best in class CX.
  • How high level of personalisation in care UX leads to high customer satisfaction and containment.
  • How analytics is pivotal to drive on-going improvement to your care platform


Moderated by:
Ophélie Boucaud – Principal Analyst
Dataxis

Meet the Experts


Alan Coleman

Co-Founder & CEO, Sweepr

Alan Coleman is the CEO of Sweepr, a leading provider of AI-powered digital care solutions. Sweepr targets Service providers and Smart Home providers in the Telco space. Sweepr has clients in Europe and Canada with Telus as reference operator. 

With a background in technology and entrepreneurship, Alan brings over two decades of experience to his role at Sweepr. Prior to founding Sweepr, Alan founded and exited Brite:Bill, another successful startup which was sold to Amdocs in 2016.

Alan also sits on many organization and company boards as Chairman, Non-Executive Director and investor which gives Alan great insights on how innovation and technology can transform industries.

Prior to his entrepreneurial journey, Alan worked in Morgan Stanley, Macalla and Accenture.



Ryan Geisbrecht

Director – Service Reliability & Technology, TELUS

Ryan leads a team focussed on creating and delivering on TELUS’ product reliability vision, including stewardship of programs that build reliability into product design, simplify and improve experiences for customers, and enable frontline team members for success through assurance platforms and tools. Leveraging emerging technologies, his team is building support journeys that proactively identify service issues and resolve them with automation or provide customers with simple self-serve experiences.

Since joining TELUS in 2007, Ryan has led impactful programs across Technology, People & Culture and Consumer Solutions business units. In 2021, Ryan graduated from the TELUS MBA program with the University of Victoria, and before joining TELUS, completed his Bachelor of Computer Engineering at the University of Alberta.



Monika Majstorović

Marketing Director, A1 Hrvatska

Monika is a senior executive with over 15 years of running marketing and commercial roles in international tech landscapes. She has navigated both the Telco and ICT sectors, shaping marketing strategies and driving transformative initiatives.

Monika’s recent focus has been towards innovative business models and the integration of design thinking and scrum into digital transformation.