How TELUS Revolutionized Customer Experience Through Sweepr’s AI-Powered Journey Orchestration
Join Alan Coleman (CEO & Co-Founder, Sweepr) and Amit Nag (VP Connected Product & Experiences, TELUS), for an exclusive conversation as we dive into the complete digital care transformation implemented by TELUS.
Discover how TELUS aligned its digital customer care with its world-class product experience – achieving 91% customer engagement, reducing operational costs by millions, and setting a new benchmark for digital excellence.