Design subscriber journeys visually in Experience Builder. Map intents, define resolution paths, set escalation rules; all without code. 

AI-assisted journey creation accelerates time-to-market from months to days.


• Visual journey mapping with drag-and-drop interface
• AI-assisted intent discovery and path optimization
• Reusable journey components and templates
• Version control and rollback capabilities

Deploy once, reach subscribers everywhere. Consistent digital care experiences across app, web, chat, social, IVR, and agent desktop; all from a single control plane. Context flows seamlessly across channel transitions.

• Unified experience across all channels
• Persistent context through channel handoffs
• Channel-appropriate rendering and interaction patterns
• Proactive engagement triggers across touchpoints

Deliver continuous improvement thanks to insights. See exactly how every journey performs. Monitor resolution rates, identify friction points, track AI accuracy and tone quality in real-time. No black boxes; full transparency into what’s working and what needs attention.

• Real-time journey analytics and funnel visualization
• AI performance monitoring (accuracy, hallucination rates, tone)
• Business impact dashboards (containment, NPS, OPEX)
• Anomaly detection and automated alerting

Assist Care agents when and if the customer calls, provide a full view of customer history, context and view AI summarisation to give a quick status and suggest next best action to the agent. Journey viewer also supports the agent channel where Sweepr can be used to author agent flows that may even trigger the end consumer to resolve their stated issue.

• Agent full view of customer issue and interaction history with rich contextual information
• AI status summarisation of status and recommended nest steps
• Agent Intent launcher to assist customer