Platform Overview
AI-Powered Customer Journey Orchestration
Sweepr combines powerful components that work seamlessly together to create, deliver, and optimize personalized customer care journeys. At its core, our Real-Time Interaction Manager orchestrates every customer interaction with intelligence and precision.
Experience Layer
Deliver consistent, personalized experiences across every customer touchpoint.
- Mobile apps and web interfaces
- Voice assistants and chatbots
- Messaging platforms
- Agent enablement (Journey Viewer)
- Reactive and proactive Engagement
- Seamless handoffs between channels and journeys
Journey Studio
Empower your teams to create and optimize customer journeys across all channels and in multiple languages in one place. All this without coding!
- Visual journey builder (Experience Builder & Journey Builder)
- ML-powered interaction processing
- GenAI-powered resolution creation
- Journey orchestration and real-time decisioning
- Business rules management
- Connect seamlessly with your systems, diagnostic tools & third-party services*
Intelligence Engine
Drive personalization and optimization through advanced analytics and AI.
- Metadata management layer
- Performance analytics (Journey Optimizer & Superset dashboards)
- Customer context insights
- Behavioral insights
- Journey optimization
Enterprise-Grade Foundation
- Cloud-native architecture
- Multi-region deployment
- Enterprise security
- GDPR compliant
- High availability
Get Started
Begin Your Transformation with these 3 simple steps.
Get up and running with a pilot in 90 days to show immediate value.
Discovery
Proof of Concept