Platform Overview
AI-Powered Customer Journey Orchestrationn
Sweepr combines powerful components that work seamlessly together to create, deliver, and optimize personalized customer care journeys. At its core, our Real-Time Interaction Manager orchestrates every customer interaction with intelligence and precision.
Experience Layer
Deliver consistent, personalized experiences across every customer touchpoint.
- Mobile apps and web interfaces
- Voice assistants and chatbots
- Messaging platforms
- Agent enablement (Journey Viewer)
- Reactive and proactive Engagement
- Seamless handoffs between channels and journeys
Journey Studio
Empower your teams to create and optimize customer journeys across all channels and in multiple languages in one place; All this without coding!
- Visual journey builder (Experience Builder & Journey Builder)
- ML-powered interaction processing
- GenAI-powered resolution creation
- Journey orchestration and real-time decisioning
- Business rules management
- Connect seamlessly with your systems, diagnostic tools & third-party services*
Intelligence Engine
Drive personalization and optimization through advanced analytics and AI.
- Metadata management layer
- Performance analytics (Journey Optimizer & Superset dashboards)
- Customer context insights
- Behavioral insights
- Journey optimization
Enterprise-Grade Foundation
- Cloud-native architecture
- Multi-region deployment
- Enterprise security
- GDPR compliant
- High availability
Get Started
Begin Your Transformation with these 3 simple steps.
Get up and running with a pilot in 90 days to show immediate value.
Discovery
Proof of Concept
