Sweepr Signs New Partnership with Major Irish Communication Service Provider

Written by: Grace

Published: September 11, 2024

Partnership Accelerates Digital Transformation for Enhanced Subscriber Experiences

Dublin, IRELAND – Sweepr, a leading provider of digital journey platforms, today announced a new partnership with a prominent Communication Service Provider (CSP) in Ireland. This collaboration aims to deploy Sweepr’s platform across the CSP’s entire customer base, supporting Broadband, Video, and Mobile subscribers with their queries across various product and service use cases.

This announcement follows recent milestones for Sweepr, including a new Series A funding round and a multi-year partnership with the world-leading communications technology company, TELUS. Currently, Sweepr’s platform is undergoing trials and assessments with several Tier 1 companies eager to advance their digital-first strategies.

Founded in 2018, Sweepr is a Dublin-based company specialising in helping communication service providers and device manufacturers deliver personalised and engaging digital journeys. These efforts result in increased digital containment, reduced call centre costs, and lower customer churn. The Sweepr platform leverages data to orchestrate real-time decisioning and service across multiple digital channels, dynamically altering customer interactions with personalised information for various use cases, including onboarding, technical support, and billing queries.

“Sweepr’s vision has always been that most customer support will start and conclude within digital channels, with only exceptional cases requiring human intervention,” said Sweepr Founder and CEO, Alan Coleman. “The advent of mass-market Generative AI technologies, such as ChatGPT, introduces new opportunities for auto-generating digital experiences. What seemed futuristic just a year ago is now a tangible opportunity for enterprises to reduce operational costs while greatly enhancing customer service. We’ve seen rapid growth due to the rising demand for scalable digital self-care capabilities over traditional in-person or call-based support.”

Sweepr’s digital journeys are created using a low-code platform, allowing users to compose interactions in a single platform and easily deploy them across various channels, including apps, websites, and SMS. This approach optimises resource use and maintains a consistent digital customer experience, regardless of customer preferences. The digital journeys are further refined using real-time customer data analytics and predictive AI. Sweepr’s latest features integrate large language models (LLM) and Generative AI with the platform’s historical, behavioural, and diagnostic context, driving highly personalised and compelling user experiences.

About Sweepr

Sweepr: Enabling Real Digital Journeys for a Connected World.

We are a Digital Orchestration Platform supporting large Communication Service Providers and Device Manufacturers in building exceptional Digital-First Experiences for their customers. Our no/low-code digital journey orchestration platform enables the creation of highly contextual and personalised digital journeys. Our platform integrates with any client data sources while observing key customer contexts and behaviours during digital interactions to apply dynamic decisioning logic.

Our solution also provides powerful analytics, allowing business users to track and analyse the impact of digital journeys, gain customer insights, and continuously improve digital containment while delivering significant operational efficiencies.

Contact Info:

For any questions related to Sweepr, please contact Alan Coleman at alan@sweepr.com

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