The Customer Care Strategy for
2023 is Digital First
A Fireside Chat with Cody Sanford, Jim Hannon & Stephane Muszynski
Join us to explore:
- Current trends in digital care
- How to reduce cost without sacrificing the customer experience
- Choosing the right tools for your needs
Meet the Experts
Chief Product and Information Officer
Cody Sanford served as T-Mobile’s EVP, CIO, and Chief Product Officer until April 2021, leading the company’s digital transformation strategy fueling the Un-carrier revolution. He spearheaded the development of a product-centric technology organization that today leverages the power of people, process, and technology to bring to life T-Mobile’s innovative experiences for customers and frontline employees. Under Cody’s leadership, the Product & Technology organization drove T-Mobile’s digital transformation, with an industry-leading software development shop, expansion into adjacent products and services categories, and a leadership role in delivering open source innovations that solve large customer pain points.
Cody started his career at T-Mobile 20 years ago and has served in a number of positions. His previous roles include Senior Vice President of Technology, Senior Vice President West Area Sales & Operations, Vice President West Region Retail Sales, Vice President Enterprise Planning and Vice President Engineering and Operations. He also led the integration planning and public-company readiness effort in the successful merger of T-Mobile & Metro PCS. Before Joining T-Mobile, Cody served as a consulting director at The Walter Group and founded Magellan Communications.
Cody is passionate about advancing STEM education and is a board member of the Washington Alliance for Better Schools.
Cody now serves as a Board Member and Board Advisor to a number of technology, enterprise software and technology services companies.
CTO & Co-Founder
Prior to Co-Founding Sweepr with CEO Alan Coleman, Jim Co-Founded Brite:Bill – acquired by Amdocs – where he transformed communications provider billing, dramatically reducing associated operational costs while increasing customer satisfaction. At its time of acquisition Brite:Bill was powering more than 200 million bills per month.
Previous to this, Jim worked in a variety of innovative startups in the Telecoms and Banking spheres with a brief stint in media and broadcasting.
Jim’s background is in Product development and architecture for major scale Enterprise’s with a focus on enabling enhanced digital customer experiences. He has a degree in Computer Engineering and Mathematics from Trinity college Dublin.
VP Sales Consulting
Stéphane Muszynski is a software and IT professional with 20 years of experience with a focus on Customer Experience (CX) and Customer Care. From innovative, customer-focused startups to Fortune 100 market leaders, Stéphane has built teams and technologies that create competitive differentiation at scale.
As a hands-on leader, Stéphane was then instrumental in the success of several startups in the domains of web applications (eStara), eCommerce (ATG / Oracle), video (SundaySky), and billing (Brite:Bill/Amdocs), where he built the Pre-sales strategies, teams and tools to support fast growth, and advised Fortune 500 companies on architecture and solutions to best meet their business requirements.
A technologist first, Stéphane was awarded several patents for his sales engineering work. Stéphane holds a BCS from the University of Paris VI, France, and a Masters in Telecommunications from IMT Atlantique, France.