Customer Journey Solutions

Transform Every Customer Interaction

CSPs are using the Sweepr platform to manage journeys across a wide ranging set of use cases. There is no limit to the scope and kind of journeys you can build nor is there a limit to the level of complexity our platform can handle.

  • Connectivity & Entertainment
  • Smart Home Management
  • Service Management
  • Proactive Support

Intelligent solutions for modern connectivity challenges

Popular Journeys:
  1. WiFi Optimization
    • Automated diagnosis and resolution
    • Device-specific troubleshooting
    • Network quality assessment
    • Performance optimization
  2. Streaming Experience
    • Multi-device streaming optimization
    • Service-specific solutions (Netflix, BBC, etc.)
    • Quality monitoring and enhancement
    • Bandwidth optimization

Seamless integration of connected devices:

Popular Journeys:
  1. Device Setup & Integration
    • Automated device discovery
    • Guided installation process
    • Network integration
    • Performance verification
  2. Smart Device Support
    • Cross-brand compatibility
    • Ecosystem integration
    • Troubleshooting automation

Simplified subscription and billing support

Popular Journeys:
  1. Bill Understanding
    • Charge explanation
    • Usage analysis
    • Cost optimization
    • Promotion management
  2. Package Optimization
    • Service recommendations
    • Usage-based suggestions
    • Upgrade guidance
    • Promotion enrolment

Anticipate and prevent issues

Popular Journeys:
  1. Network Health
    • Continuous monitoring
    • Automated optimization
    • Predictive maintenance
    • Performance reporting
  2. Service Quality
    • Experience monitoring
    • Issue prevention
    • Automated resolution
    • Status updates

Get Started

Begin Your Transformation with these 3 simple steps.
Get up and running with a pilot in 90 days to show immediate value. 

Discovery

Proof of Concept

Full Implementation in 90 days

Request a demo