Internet / TV / Smart Home Troubleshooting

Product issues are your highest volume call center driver. Sweepr taps into real-time network and device data to diagnose problems accurately; guiding subscribers through personalized resolution paths that fix issues, not just deflect calls.

From WiFi dead zones to streaming quality, we resolve it digitally.

Billing & Account Support

Bill shock is emotional. Sweepr delivers empathetic, accurate explanations by understanding each subscriber’s account context before they ask. Usage questions, payment issues, plan confusion; resolved with clarity and care, protecting both revenue and relationships.

Contextual support that solves subscriber’s queries every time.

Onboarding & Activation

The first 30 days define lifetime value. Sweepr orchestrates guided setup journeys that turn new subscribers into confident users; proactive check-ins, contextual help, and seamless support when they need it. Reduce early churn. 


Build loyalty from day one.

Outage Management

When outages hit, call centers get overwhelmed. Sweepr detects network events, correlates impacted subscribers, and delivers proactive notifications before they reach out. Consistent updates across every channel.


Keep subscribers informed and call volumes flat.

Retention & Win-Back

Churn signals hide in support interactions. Sweepr  identifies at-risk subscribers in real-time and orchestrates personalized retention interventions; turning frustration into loyalty.

For those who leave, intelligent win-back journeys bring them home.