White paper Access: How TELUS Revolutionized Customer Experience Through Sweepr’s AI-Powered Journey Orchestration

How TELUS Achieved 91% Customer Engagement & Saved Millions in Operational Costs

The Complete Digital Care Transformation Case Study

When TELUS set out to align their digital customer care with their world-class product experience, the results exceeded all expectations. This comprehensive case study reveals the exact strategy, implementation approach, and measurable outcomes from their 18-month transformation journey.

The Results Speak for Themselves
500,000+ call deflections projected for 2025
91% customer engagement rate across all digital channels
3.5x faster workflow development (weeks to days)
60% improvement in team productivity
But the numbers only tell part of the story.

What’s Inside This White Paper
This isn’t just another case study. It’s a complete playbook based on real implementation data from serving 1.6M TELUS subscribers:
✓ The 3-step strategy framework that drove exponential ROI
 ✓ Specific metrics and KPIs that proved business value
 ✓ Technical architecture decisions and integration approaches
 ✓ Team restructuring insights that accelerated deployment
 ✓ Lessons learned and best practices for scaling digital care
 ✓ Future roadmap for AI-powered customer experiences

Why This Transformation Matters
The telecommunications industry is at a critical inflection point. Customer expectations are rising, operational costs are increasing, and traditional support models aren’t scaling. TELUS cracked the code on delivering exceptional digital experiences while achieving massive operational efficiencies.

Their secret? A strategic approach that other Communication Service Providers can replicate and adapt for their own transformation initiatives.

Ready to See How They Did It?

Fill out this form to read the complete TELUS transformation story, including detailed metrics, strategic frameworks, and implementation insights that took 18 months to develop and validate.

Want to Explore Further?

Contact our team to schedule a consultation and discover how journey orchestration can transform your customer experience while delivering measurable operational efficiencies.

This white paper is based on real implementation data and results from TELUS’s digital care transformation. All metrics and outcomes referenced are verified and documented throughout the 18-month deployment period.