Sweepr 2.0
Hear from Sweepr's Co-Founder and CTO, Jim Hannon, about exciting new product features and platform capabilities.
Blog
Optimize your Call Center Resources
Stephane Muszynski, Sales Consultant, explores how ISPs and Telecom service providers can streamline their call center operations to achieve digital containment.
Supercharging Digital Self-Service Effectiveness with Personalisation
In this blog post, John Maguire, Sweepr's CPO, reveals how personalisation of digital customer care can help Product organisations meet their OKRs.
The Other Side of the Origin Story
Discover how the Sweepr team developed the technology to meet the challenge of fully-automating digital customer care in this blog post by Jim Hannon.
Nudging consumer behaviour through personalisation
Behavioural Linguist, Leigh Crymble, explores how pairing psychology with tech can ensure business success.
Origin Story: The 7 Principles of Personalisation
Discover how and why the 7 Principles of Personalisation were developed and what the next steps are in the journey toward hyperpersonalised digital customer care.
Weaving Hyperpersonalisation into Product Strategy
John Maguire, Sweepr's CPO, observes how three critical pillars of personalisation can be productised to create dynamic digital customer experiences
Solve to Sell: The Commercial Case for Hyperpersonalisation
Read the blog to discover how investing in 'solving' for your customers via your digital channels, can improve your cross-sales.
Dazzling Customers: The 7 Principles of Personalisation
How can CSPs personalise their digital customer care channels? Read the blog post to discover how to orchestrate data and learnings into truly personalised customer experiences.
Hyperpersonalisation and the Importance of Dynamic Decisioning
Sweepr's CTO and Co-Founder, Jim Hannon, considers how managing and utilising data in a dynamic way will impact the next generation of digital customer care experiences.