Sweepr’s Best of Breed CX + AI
Generative AI has been a disruptive force, going from scientists fantasy to credible reality, leaving every industry asking "what is the impact of this advancement in technology?"
Blog
The Right Type of Authoring Environment
Why Multi-Level Logic is essential to deliver exceptional customer care.
Patent Granted
Sweepr is granted patent for Revolutionary Digital Support System for Connected Products.
Build vs. Buy
“Our IT organization will build this for us” At Sweepr we hear this, or something that sounds like this, a lot. As a matter of fact, it is almost formally a part of our sales cycle.
Sweepr’s role in the Care ecosystem
"Throughout my career, I have witnessed all sorts of attempts to lighten the load on call centers through various ways of optimizing or automating the care process. Even when they are set on “solving to sell”, call centers remain cost centers."
Sweepr 2.0
Hear from Sweepr's Co-Founder and CTO, Jim Hannon, about exciting new product features and platform capabilities.
Optimize your Call Center Resources
Stephane Muszynski, Sales Consultant, explores how ISPs and Telecom service providers can streamline their call center operations to achieve digital containment.
Supercharging Digital Self-Service Effectiveness with Personalisation
In this blog post, John Maguire, Sweepr's CPO, reveals how personalisation of digital customer care can help Product organisations meet their OKRs.
The Other Side of the Origin Story
Discover how the Sweepr team developed the technology to meet the challenge of fully-automating digital customer care in this blog post by Jim Hannon.
Nudging consumer behaviour through personalisation
Behavioural Linguist, Leigh Crymble, explores how pairing psychology with tech can ensure business success.
